• TRAVELER
    How do I book my Rental?

    After you find a Rental and choose your dates click on the blue Book Now button Paying with a credit card on our site is the safest way to book a rental  Properties with Instant ...

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  • TRAVELER
    Why are some properties no longer available?

    You added a property to your Favorite Properties list, but now it says “Unavailable for your dates.” It means it has been taken. You can search for other properties, or, if you have to ...

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  • TRAVELER
    How do I remove properties from my Favorite Properties list?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click on Favorite Properties on the left blue ...

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  • TRAVELER
    Where are my Favorite Properties?

    Your Favorite Properties are on your Dashboard Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click ...

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  • TRAVELER
    Can I save properties for future review?

    Yes, click on the Heart on the property image and it will be saved to your Favorite Properties list. In search results, you will see the heart in the top right corner of each property ...

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  • TRAVELER
    How do I search for a rental?

    Click on TheVakay logo and it will take you to the Home Page, where you can enter your desired dates and destination   Another option is to click on Book Your Vakay in the top ...

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  • TRAVELER
    How do I cancel my booking and receive a refund?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click on Booking History on the left blue ...

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  • PROPERTY OWNER
    What If I Have Damage To Submit to the Damage Protection Plan?

    Please Submit Damage Notices: VHO (vacation homeowner) must submit damage notices within 72 hours of check out, online at https://waivo.io/damage-notice/ Please include on the form the ...

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  • PROPERTY OWNER
    Where is the Property ID number?

    The Property ID number is located on each property page, under the name of the property.

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  • PROPERTY OWNER
    Where is my Member ID number?

    Your Member ID number is under your name on the top right navigation. Its also listed on your Dashboard on the left blue side towards the top. You do need to be logged in to see your Member ...

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  • PROPERTY OWNER
    What is the Download Cleaning Schedule button under Rental Bookings?

    You can download a cleaning schedule for your cleaning service. It will display the reservation number, guest name, property name and check in and out dates, so your cleaning service will know when ...

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  • PROPERTY OWNER
    How does TheVakay protect payment and credit card information?

    The most secure way for members to purchase a plan or guests to pay for a vacation rental is on our website. We are PCI-DSS compliant. This means that we have taken the required steps to ...

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