• TRAVELER
    How do I access my account to see my reservation?

    You can access your account through the Dashboard. Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and ...

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  • TRAVELER
    Where is my Member ID number?

    Your Member ID number is under your name on the top right navigation. Its also listed on your Dashboard on the left blue side towards the top. You do need to be logged in to see your Member ...

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  • TRAVELER
    Where is my Reservation Number?

    Your Reservation Number is on your booking email confirmation and on your Dashboard under Booking History. Access your Booking History:  Login to your Account by clicking on Login on the top ...

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  • TRAVELER
    Who do I contact if I have questions about my booking?

    You can send a message to the property owner directly from the property listing page: Locate the listing Click the Ask the Owner blue button on the right side of the page This will ...

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  • TRAVELER
    How do I contact the property owner?

    Messages are sent through our messaging service. Keeping all messages and TheVakay bookings in one place helps to protect you from fraud. You can send a message to the property owner directly from ...

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  • TRAVELER
    Where is the Property ID number?

    The Property ID number is located on each property page, under the name of the property.

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  • TRAVELER
    How do I reset or change my password?

    Click on Home on the top of this page Login to your Account by clicking on Login on the top right navigation  Go to your Dashboard by clicking on your name and Dashboard Click ...

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  • TRAVELER
    How do I edit my account information?

    Login to your Account by clicking on Login on the top right navigation Go to your Dashboard by clicking on your name and Dashboard Click Account Settings on the left blue side Make ...

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  • TRAVELER
    What's a Vakay account?

    Your Vakay account lets you save all of your vacation rental information in one place. If you do not already have an account with TheVakay when you book, you will be prompted to create one.

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  • TRAVELER
    How do I login?

    Click Login at the top right of the website page Enter your email or username used to set up your account Enter your password Click Login

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  • TRAVELER
    What should I include in the review?

    Describe your experience in the property. How did you use the home? Was it comfortable and welcoming? Your review should help future guests get a picture of what they can expect from their ...

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  • TRAVELER
    What is the policy on hosting a party at my rental?

    If you plan to host a party or an event, search for listings that allow them before you book. There are house rules for each property.  Tips for planning your party at the property: Search ...

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